1. Refunds

We offer a 7-day refund policy on all jewelry purchased from Fashy Luxury & Elegance. If you are not completely satisfied with your purchase, you may return it within 7 days of the delivery date for a full refund of the purchase price. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a refund, please contact our customer service team at info@fashyluxx.com or call us at +2348165023339. Provide your order number and details about the item you wish to return. Our team will guide you through the return process and provide you with the necessary instructions.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within a reasonable timeframe. Please note that depending on your payment method and financial institution, it may take some time for the refund to be processed and for the funds to reflect in your account.

2. Exchanges

If you receive a defective or damaged item, we will gladly exchange it for the same item within 7 days of purchase. Please contact us immediately with details of the issue and your order number.

3. Non-Refundable Items

Please note that certain items are not eligible for return or refund due to hygiene reasons or the nature of the product. These include pierced earrings (for health and safety reasons) and customized or personalized items.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or damaged. In such cases, we will provide a prepaid return shipping label.

5. Lost or Stolen Packages

Fashy Luxury & Elegance is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. You may contact the carrier for assistance in filing a claim if needed.

Contact Us

If you have any questions about our refund and returns policy, please contact our customer service team at info@fashyluxx.com or call us at +2348165023339. Our team is available to assist you and ensure that you have a positive shopping experience with us.

Please note that this refund and returns policy is subject to change without prior notice. We encourage you to review this policy each time you make a purchase from Fashy Luxury & Elegance.

Thank you for shopping with us!